Exceptional Customer Service: Overdeliver

When I look back at my 20 years of selling in various industries, there are some things that I have just taken for granted that corporate America has taught me.  I take for granted that to win clients and even more importantly to retain clients, there is nothing that matters more than Customer Service. I mean exceptional customer service.  I assume that everyone understands this key principle, but more and more I am realizing that this is not something that everyone assigns the same value of importance.

To simply deliver what is expected is not customer service.  That is the privilege of collecting a paycheck. What I expect and what you can expect from all of us at StoryTeller is to over-deliver, to consistently exceed expectations and most importantly to be one step ahead of our clients expectations.  It’s the reason our clients come back to us again and again and why we continue to earn their business.

Some principles that are part of our fabric of doing business:

• Respond quickly with enthusiasm, energy and creativity
• Stay in front; offer ideas and solutions before our clients think of them
• Provide relentless attention to detail
• Add unexpected value
• Allow no surprises
• Commit to our clients success
• Demonstrate a total can-do attitude
• Deliver MORE than is expected

Now, more than ever, with all of the Social Media outlets today, customer service has never been more important.  Both good and negative experiences are shared exponentially.  As the saying goes,  ”if you don’t take care of your customer… someone else will”.

Tags: Good Business

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